- USL Home
- Contact Us
- Submit Ticket
General terms and conditions
The use of services from USL constitutes agreement to these terms & conditions.
In this document: USL, its members, employees, suppliers, associates, additional domain names used for business, subsidiaries, sister companies and other business operations.
How We Do Business:
You must pay a 50% deposit before any work on your web-site can take place.
Registering of domains are payable in advance for one year, before registration can take place, Com Org Info etc.. are linked to the Dollar.
You can only use E.F.T & PayPal, if cash is paid into the bank you may add R30 to R65+ for bank charges. (we will invoice you as we are charged bank charges for cash that is paid into our account)
|Web-Design Customers Only.
You are allowed to ask for structural changes to your design; however, you only have 5 days to do so, after an e-mail has been sent by us to you to let you know your site is up.
If you want to make changes after the 5 day, period charges may be incurred, depending on the changes.
You have to within this same 5 day period, send us an e-mail stating you are happy with the site and pay the remainder of the 50% plus bank charges if you have paid cash into the bank as mentioned above.
If the remainder of 50% is not paid in 30 days, your site will be deleted permanently, you will lose your deposit and your new domain name will become the property of U.S.L. and will not be transfered as a rule.
You need to send us a list of e-mail accounts you want to create if you do not want to use cPanel yourself , this can be done at any given time during your hosting with us. You may at any time ask us to delete, create, or change passwords for any amount of e-mail accounts for you during your hosting with us. You can only send limited e-mails per hour from all your accounts unless you ask us to up this for you. You are not permitted to use your e-mail for e-mail spam, this will get your account suspended until further notice and might not be re-activated.
E-mail can also be read on any browser and you may also change your own password on the web-service, block people from sending you mail, or setup auto responders etc... Alternatively, you could just ask us to do it for you at no charge.
Email supports POP & IMAP
Mail can be logged into here:
You need to pay your account fees on or before the last 5th day of every pay cycle. (Only EFT’s are excepted) No Cash payments can be made into the bank account for web services; this will incur bank charges leaving you in arrears’ on your account.
We Do Except PayPal
Web/Radio/Internet-Service/s account/s in arrears will be suspended in 5 days after no payment has been received, we will endeavour to contact you in every way possible before we will be forced to suspend your account(s) as soon as proof of payment is received for outstanding amount(s), only then will account(s) be activated again, to activate a suspended account could cost up to R200 or $20 (Please make sure your service is always paid on time)
You may pay hosting or services in advance or month by month, every 3 months, every 6 months or every 12 months.
Services bought from us with the online shop will be activated automatically by our billing system as soon as your proof of payment is received. Monthly services will be suspended 5(five) days after no payment has been received and a late fee will be added to the invoice.
Gmail and other free email services are at times, not reliable, when sending us urgent mail, send a read receipt with it so you can be sure we reading your mail.
Occasionally, DNS will not resolve or Gmail IP addresses are included on 'suspicious' lists by third-party organizations, like SORBS.
No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email billing system shortly after the online purchase has been made.
Customers are required to have a valid email address & valid Domain information on file at all times. Details can be updated in your billing account with us or at http://www.update.usl.website
All communication from USL will be done via email. When we send an email, it is deemed that delivery of the said email has reached the recipient. Unless we get and error returned we will let you know via SMS that your mail is down.
Unless otherwise stated the contract period is on a monthly bases, termination can occur at any point during the month, there is no cancellation notification period except for Domains (30days), hence cancellation will happen on the day of the request, provided all amounts owed to USL are paid. If there is still an outstanding amount, the account will continue to be billed, until the account is settled and the cancellation request is resent and accepted by USL 30% interest will also be added to your overdue amounts per month and we will not be able to release your domain for transfer until you have setteled your bill with USL
Please note that on your YES/Cancelation e-mail to us all data, is deleted from our servers!
Making backup of your webpage etc. will be your concern. Make sure you have backup of your webpage etc. before you give us your YES/Cancelation email to stop your services with us. We might ask you to confirm your identity in some way or form before we act on any cancelation requests from your email address, we could also phone you to get voice confirmation on your request/s
Your Domain will show suspended or deleted on our servers as from your YES e-mail date & time.
If you have, any outstanding Invoices transfers will be rejected until full settlement has been made on your accounts with USL.
Service abuse and spam policy ( Talk to us about your email sending needs we will have a solution for you )
We reserve the right to terminate your hosting account if it is found that the resources made available to you are being abused.
This includes, but is not limited to the following:
USL reserves the right to refuse service and/or access to its servers to anyone without giving any reason at all. USL reserves the right to move your hosting account to a different USL web server without previous notice. We will however make every effort to keep your sites uptime at 100% during this process and we will let you know about the move once it is done.
USL does not allow any of the following content to be stored on its servers:
Refusal of service is entirely at the unfettered discretion of USL.
We will not share your private (personally identifiable) information with any third party unless required to do so by a member of law enforcement authorities with correct paper work. You will be informed as soon as any authority contacts us about you, with or without the correct paper trail.
Cancellation and refunds
USL reserves the right to cancel the service at any time. In this event, customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes USL' terms of service a refund will not be issued in the event of a cancellation. Refunds will be decided by USL admin only.
Try to be nice even if you angry and convinced it is our fault that something is wrong. You will find that 100% of angry customers find that it is their mistake, that is causing the problem/s and that their anger is preventing the support team from helping them efficiently. Any abuse of our staff in any format or medium could result in the suspension or worse termination of all your services.
Customers may cancel their account at any time provided that their account is fully paid up. This is the original payment date not the new date you might have moved your payment date to.
All account cancellations are processed within 30 minutes from the cancellation request. We do not schedule cancellations so please ensure that requests are sent on the day of intended termination.
Once an account is cancelled, all data pertaining to the account will be removed from our servers.
Computer hardware from our shop or software supplied by us:
We only give carry in warrantees on hardware, Hardware is marked and sealed, any UN tampered with hardware will be under warrantee.
Software from Softaculous or what you install on your website is guaranteed to take up space on your hard drive, unless you have a contract with us giving you a guarantee on the software our staff or we have created for you.
Server Hardware is under warranty for as long as you using it. Mastermind Networks is our security partner & data centre you will see this name at times, but rest assured it is still us.
You may broadcast what you want we have no rules about what you may or may not broadcast or what licenses your country needs, we just provide the service to you the rest is up to you.
USL will not be responsible for any damages you or your business may suffer. USL makes no warranties of any kind, expressed or implied for services we provide. USL does back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, USL cannot guarantee to be able to replace lost data at all times, no one can. USL disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions if it happens. USL reserves the right to revise its policies and terms and conditions at any time.
By signing up for any of our services you agree to be bound by all USL terms and conditions unless you have a separate contract with us stating otherwise.
Our terms and conditions may be updated from time to time, please be sure to keep updated by referring to this document regularly.